Be Prepared To Reassure Your Patients and Team Using Empathetic Listening Skills





June 9, 2020
5:30 pm – 6:30 pm

With Steve Sperry
This course will be VIRTUAL by ZOOM.
Today more than ever, people are distracted with stress and fear.  As practice owners, we have the opportunity to be a source of reassurance and trust.  One of the greatest gifts we can give a person is to truly listen to them.  Not just to be thinking about the next question to ask or how to fix something, but to validate how they are feeling.  Rather than interrupting or disputing what someone says, to align ourselves together.

As leaders, we are used to speaking more than listening, so during this session, we will discuss how to develop or expand these skills:

  • Learn to truly listen to your team, to your teammates and to your patients
  • Understand how being heard can reduce your team’s fears, so they in turn can build trust with your patients
  • Practice phrases and methods for building instant connections with your team and patients

ABOUT Steve Sperry:

Steve Sperry, owner of Inventive Dental Solutions. Steve has been a dental advisor providing dental specific coaching, consulting, practice management and marketing services for over 25 years. In 1987, Steve fulfilled his lifelong dream of owning his own company and founded Pinnacle Practices, Inc., which grew into the largest dental consulting firm in the South. Over 18 years, Steve developed in house programs, teaching strategies, and workshops for his dental clients and worked “hands on” with over thousands of practices, ensuring their success. In addition, Steve lectured regularly at dental schools, dental societies, universities, and study groups, and contributed several articles to dental journals and magazines.

In December 2004, Steve sold his company in Dallas, and moved West to Nevada, where he founded Inventive Dental Solutions, LLC. Steve has continued and expanded his work coaching clients in Nevada and Southern California, and has created the LOTUS leadership program for dental professionals. Steve has worked hands-on with thousands of practices, developing and implementing strategic business plans and models for growth and a lifetime of success. Steve’s passion is to train dentists to become leaders who own a business not a job.

Steve’s Specialties include dental practice management, dental marketing, positioning dental practices to add partners/associates, group practices, dental team building, and dental leadership.


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