ONLINE COURSE – Capturing, Converting, and Building Relationships by Phone The 4M INSTITUTE Way!





May 21, 2020
9:00 am – 10:00 am

With Steve Sperry
This course will be VIRTUAL by ZOOM.
Trust is built on the foundation of a personal connection. When a phone conversation is the first touchpoint our patients have with our practices, we must learn how to quickly connect without body language and a smile. The good news is anyone can learn the keys to getting a YES.


In this session, learn tools and tips to connect with patients and prepare for the influx of returning patients:
  • 7 patient-centric standards to implement in your practice
  • Personal Emotional Connection with Your Work-Family and Patients
  • Questions Unite… Telling Divides
  • Test Your Knowledge on Why?

ABOUT Steve Sperry:

Steve Sperry, owner of Inventive Dental Solutions. Steve has been a dental advisor providing dental specific coaching, consulting, practice management and marketing services for over 25 years. In 1987, Steve fulfilled his lifelong dream of owning his own company and founded Pinnacle Practices, Inc., which grew into the largest dental consulting firm in the South. Over 18 years, Steve developed in house programs, teaching strategies, and workshops for his dental clients and worked “hands on” with over thousands of practices, ensuring their success. In addition, Steve lectured regularly at dental schools, dental societies, universities, and study groups, and contributed several articles to dental journals and magazines.

In December 2004, Steve sold his company in Dallas, and moved West to Nevada, where he founded Inventive Dental Solutions, LLC. Steve has continued and expanded his work coaching clients in Nevada and Southern California, and has created the LOTUS leadership program for dental professionals. Steve has worked hands-on with thousands of practices, developing and implementing strategic business plans and models for growth and a lifetime of success. Steve’s passion is to train dentists to become leaders who own a business not a job.

Steve’s Specialties include dental practice management, dental marketing, positioning dental practices to add partners/associates, group practices, dental team building, and dental leadership.


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